Are you looking for the Latest Hiring In Amdocs as TBO Analyst, It’s tough to find a Good Job in a good company like Amdocs. Isn’t it? But it’s not impossible. Many Freshers get hired and it is a good chance for them to grab a lovely freshers Job in Amdocs 2022.
Amdocs Job openings for freshers as TBO Analyst. Anyone can apply who has graduated with Any Graduate for this Amdocs Off Campus Drive 2022. If you are an interested candidate, check these out and register yourself today. Here is the complete hiring information of Amdocs given below.
Amdocs TBO Analyst Job Description
In this role, You will involve handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
|Education||BSc, BCS, BCA & MSc|
|Salary||3,50,000 INR(Approx) per year|
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
- Excellent communication skills
Benefits of working in Amdocs
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
- You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
- You will have the opportunity to work in a multinational environment for the global market leader in its field.
Salary in Amdocs of TBO Analyst
We didn’t find any exact amount of salary for this Latest TBO Analyst in Amdocs, You will get to know about it at the time of joining. TBO Analyst at Amdocs earns an average of 3,50,000 INR(Approx) per year in India.
How to Apply
By applying for this job, Freshers can start their careers at Amdocs as TBO Analysts. Let me tell you that you can apply by using the link below. Read all the details regarding this Amdocs TBO Analyst job in 2022.
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