Are you finding for a job? Here is the latest job for you. If you are a Customer Specialist in a Voice Process then look at this job vacancy. Cognizant comes out with a Technical Support job for Freshers. Cognizant is conducting full-time jobs. So we are bringing just that for you! Here are some amazing Jobs for Bachelor’s Graduates and companies hiring for them, Enroll now

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Technical Support Voice Specialist Job Description

They are looking for passionate professionals for International Voice Process who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with a passion to guide customers.

Job Location: Pune

Employee Status: Full-Time Employee

Shift: Day Job

Education: Any Graduate

Job Role: International Voice Process – Technical Support

Experience Required

• Experience in Voice/Semi Voice Process.
• Expertise in Technical Skills.
• Minimum 1-year experience in an International BPO.
• Experience in International Calling
• Experience in the Technical Support domain
• Experience in Salesforce, CRM
• Excellent Customer handling skills

Responsibilities of Customer Specialist

• Ability to understand customer issues 
• Route to the appropriate team
• Ticket Creation/Categorization/Prioritization
• Incident resolution and recovery
• Ensure on meeting daily KPIs
• Receiving and making end-user calls
• Provide first-level resolutions

Salary in Cognizant

The average Customer Specialist Salary is 4.2 Lakhs per year in India if you have a minimum experience of 4-9 years. But at Cognizant salary is not discussed yet. You get to know at the time of joining.

How to Apply

You can apply for this job through the online portal of Cognizant. Visit the official site of Cognizant and read all the details carefully. Upload all the documents and recheck twice before submitting. Be updated with us for more jobs.

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