Are you looking for the Latest opening In Deloitte for customer service support, It’s tough to find a Good Job in a good company. Isn’t it? But it’s not impossible. Many Freshers get hired and it is a good chance for them to grab a lovely freshers CS Job in Deloitte 2022.
Deloitte Job openings for freshers as Customer Support Analyst. Anyone can apply who has graduated for this Deloitte Off Campus Drive 2022. If you are an interested candidate, check these out and register yourself today. Here is the full hiring information of Deloitte given below.
Deloitte Customer Support Job Description
In This position, You are responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
|Company Name||Deloitte Is Hiring 2022|
Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. With more than 150 years of hard work and commitment to making a real difference.
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
- End to End ticket management
- Basis ITIL concepts of Incident, problem & change management is must
- Performing as per the set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold and quality scores. Zero RED light calls for an entire year. Understanding on above metrics is a mandate.
- Client value add prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
- Manage multiple support mailboxes and respond to emails
- Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
- Customer handling skills – Call etiquettes
- Excellent written & verbal skills
- Proficient with MS-Office
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework
Working Shift In Deloitte for Customer Support
You have to be comfortable working in a 24*7 environment (rotating shift changes up to every month)
- 5:30 AM – 2:30 PM IST
- 2:00 PM – 11:00 PM IST
- 9:00 PM – 06:00 AM IST
We didn’t find any exact amount of salary for this Latest Customer Support Analyst in Deloitte, You will get to know about it at the time of joining. Customer Support Analyst at Deloitte earns an average of 5,40,000 INR(Approx) per year in India.
How to Apply
By applying for this Internship, Freshers can start their careers in Deloitte as Customer Support. Let me tell you that you can apply by using the link given below. Read all the details regarding this Deloitte Customer Support Analyst job in 2022.
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