Wipro Hiring Technical Lead 2022 In Chennai India Apply Now

Are you looking for the Latest Job In Wipro as a Technical Lead It’s tough to find a Good Job in a good company like Wipro. Isn’t it? But it’s not impossible. Many Freshers get hired and it is a good chance for them to grab a lovely freshers Job in Wipro 2022.

Wipro Job openings for freshers as Technical Lead. Anyone can apply who has graduated with any graduation for this Wipro Off Campus 2022. If you are an interested candidate, check these out and register yourself today. Here is the complete hiring information of Wipro given below.

Wipro Technical Lead Job Description

The purpose of the role is to support process delivery by ensuring the daily performance of the Production Specialists, resolving technical escalations and developing technical capability within the production Specialists. 

Company NameWipro
JobTechnical Lead
LocationChennai
Employ StatusFull Time
ExperienceFreshers
EducationAny Graduate
Salary3,60,000 INR(Approx) per year

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Responsibility As Technical Lead

Oversee and support process by reviewing daily transactions on performance parameters

  • Review the performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Develop an understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot the most occurring trends and prevent future problems
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

Handle technical escalations through effective diagnosis and troubleshooting of client queries

  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues toTA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled callbacks to customers to record feedback and ensure compliance to contract SLAs

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Mentor and guided Production Specialists on improving technical knowledge
  • Collate training to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct training (Triages) within products for production specialists as per the target
  • Inform the client about the triages being conducted
  • Undertake product training to stay current with product features, changes and updates
  • Enroll in product specifications and any other pieces of training per client requirements/recommendations
  • Identify and document the most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self-learning opportunities and maintaining personal networks

Skill

  • Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
  • Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
  • Technical knowledge – knowledge of various programming languages, tools, quality management standards and processes – Expert

Behavioral Competencies

  • Process Knowledge – Knowledge of the assigned processes, tools and systems – Competent

Salary in Wipro of Graduates Developer

We didn’t find any exact amount of salary for this Latest Technical Lead in Wipro, You will get to know about it at the time of joining. Technical Lead at Wipro earns an average of 3,60,000 INR(Approx) per year in India.

How to Apply

By applying for this job, Freshers can start their careers at Wipro as a Technical Lead Let me tell you that you can apply by using the link below. Read all the details regarding this Wipro job in 2022.

Fill in all the details and read them once before the final submission of the application. All Interview details will be shared via email.

Steps To Apply For This Job

  • Go to the Official Website from the link Given Below
  • Click On Apply Now
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  • Fill in all Details like personal details, education, and Contact details
  • Click on submit Button

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