Are you looking for the Latest Hiring In Capgemini as a Contact Support Group, It’s tough to find a Good Job in a company like Capgemini. Isn’t it? But it’s not impossible. Many Freshers get hired and it is a good chance for you to grab a Excellent freshers Job in Capgemini 2022.

Capgemini Job openings for freshers as Contact Support Group. Anyone can apply who has graduated with Any discipline for this Capgemini Off Campus Drive 2022. If you are an interested candidate, check these out and register yourself today. Here is the complete hiring information of Capgemini given below.

Capgemini Contact Support Group Job Description

CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs etc). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base.

Company Name	Capgemini
Job	CSG IT Enablers Contact Support Group
Location	Kolkata/Bangalore/Pune
Experience	Freshers
Education	Any Graduates/Diploma
Salary	3.0 lakhs per year

Also Read: Cisco Job Opportunity for Data Science Analyst 2023 Apply Now

Qualification

• Candidates must have completed any 3-year graduation in 2021 & 2022

Responsibilities

• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• Clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy
• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support

Skills

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement and KPIs
• Candidates must be open to relocate to any location and work in night shifts

Salary

We didn’t find any exact amount of salary for this Latest job in Capgemini, You will get to know about it at the time of joining. Contact Support Group at Capgemini earns an average of 3.0 Lakhs INR(Approx) per year in India.

How to Apply

By applying for this job, Freshers can start their careers in it world with Capgemini as Contact Support Group Let me tell you that for applying for this visit link is given below. Read all the details regarding this Capgemini latest Hiring 2022.

Fill in all the details and read them once before the final submission of the application. All Interview details will be shared via email.

Steps To Apply For This Job

• Go to the Official Website from the link Given Below
• Click On Apply Now
• Create New Account or Login
• Fill in all Details like personal details, education, and Contact details
• Click on submit Button

To Apply for This Job CLICK HERE

Fill in all details carefully, Never pay anyone for any job.